At Orghae, your satisfaction and your baby’s well-being are our top priorities. Since our products are made for infant consumption and involve hygiene-sensitive items, we follow a transparent and customer-friendly return and refund policy.
❌ Returns Policy
Due to the perishable and consumable nature of our baby food products, we do not accept returns unless:
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The product is damaged during transit
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You receive a wrong item
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The product is expired on arrival
In such cases, we’ll gladly replace the product or issue a refund.
📦 Conditions for Return/Replacement
To be eligible for a return or replacement:
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The issue must be reported within 24 hours of delivery
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Product must be unopened, unused, and in original packaging
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You must provide:
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Order ID
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Clear photos of the product (including packaging and issue)
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Description of the issue
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Please email your concern to support@orghae.com or call [+91-XXXXXXXXXX]
💵 Refund Policy
Once your request is reviewed and approved, your refund will be:
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Processed within 5–7 business days
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Credited back to your original payment method
Note: For Cash on Delivery orders, we will request your UPI/bank details for refund processing.
🚫 Non-Refundable Items
We do not offer refunds in the following situations:
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If the product was opened, consumed, or tampered with
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If the return window (24 hours from delivery) has passed
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Delay in delivery caused by courier or weather (unless item is damaged)
🔄 Order Cancellations
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You can cancel your order before it is shipped for a full refund.
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Once shipped, the order cannot be canceled or modified.
We’re here to help!
If you have any concerns, please contact us at:
📧 support@orghae.com
📞 [+91-9400425852]
💚 Orghae – Because your baby deserves safe, healthy, and worry-free nutrition.